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Добрый день.
Помогите разобраться.Купил на Али часы http://ru.aliexpress.com/item/mens-s...534892034.html
Получил посылку,распечатал и увидел ,что продавец положил во внутрь какие-то часы за 5 долларов.
http://www.mediafire.com/watch/yafvd...422_150047.mp4
http://www.mediafire.com/view/n8znw4...5/DSC_4378.JPG
http://www.mediafire.com/view/1517a1...d/DSC_4377.JPG
http://www.mediafire.com/view/yzm575...5/DSC_4372.JPG
http://www.mediafire.com/view/kdudh1...5/DSC_4371.JPG
Открыл диспут - перевел в претензию на возврат денег.
Сегодня получил от Али такой ответ :
Dear <serg bayda>,
Thank you for contacting AliExpress. This is Clara from AliExpress Case Management Team. Regarding your order<61576947545765>, I am sorry that you didn't get an amicable solution from seller. We will try our best to provide you any support.
We checked the information and supportive evidence you provided for this dispute, your claim about you received a wrong watch is accepted. Generally, we follow the return policy (set on every order) to mediate the dispute. For this order, the return policy is “Returns accepted if product not as described, buyer pays return shipping; or keep the product & agree refund with seller.” (This policy was displayed in the product page.)
For this dispute, Aliexpress can provide you the following 2 options, you can only choose one:
1. 30% refund without returning goods.
2. Return the goods for a full refund. (Please kindly note that if there is no agreement that seller pay the returning shipping fee, according to the above return policy, you need to bear it; Thus a partial refund as compensation would be a better choice if you would like to keep the product that still has certain value.)
Please let us know your choice or other opinion within 3 calendar days. If you fail to response or reach an agreement with seller before the deadline, we will close this dispute directly as the option 1 we gave; If you would not like to accept both solutions, your dispute will not be supported and the payment will be released to the seller accordingly.
Your understanding and cooperation will be appreciated, to be honest, international online trade dispute is difficult to mediate, many uncontrollable factors would influence the matter, such as the international logistics delay, the language barrier. To make you have a better purchasing experience on our site, we will keep improving us in the future.
Best regards,
Clara
AliExpress Case Management Team
Я так понимаю , что мне предлагают вернуть 30% стоимости , или отправить назад посылку для получения полной суммы назад ?
Если продавец оказался мошенником , и я отправлю ему посылку назад , то он может заявить что он ни чего не получал ?
Разъясните что к чему ? И как поступить ,и что предлагает мне алиэкспресс ?
Есть ли у меня шансы на возврат денег ?
Помогите разобраться.Купил на Али часы http://ru.aliexpress.com/item/mens-s...534892034.html
Получил посылку,распечатал и увидел ,что продавец положил во внутрь какие-то часы за 5 долларов.
http://www.mediafire.com/watch/yafvd...422_150047.mp4
http://www.mediafire.com/view/n8znw4...5/DSC_4378.JPG
http://www.mediafire.com/view/1517a1...d/DSC_4377.JPG
http://www.mediafire.com/view/yzm575...5/DSC_4372.JPG
http://www.mediafire.com/view/kdudh1...5/DSC_4371.JPG
Открыл диспут - перевел в претензию на возврат денег.
Сегодня получил от Али такой ответ :
Dear <serg bayda>,
Thank you for contacting AliExpress. This is Clara from AliExpress Case Management Team. Regarding your order<61576947545765>, I am sorry that you didn't get an amicable solution from seller. We will try our best to provide you any support.
We checked the information and supportive evidence you provided for this dispute, your claim about you received a wrong watch is accepted. Generally, we follow the return policy (set on every order) to mediate the dispute. For this order, the return policy is “Returns accepted if product not as described, buyer pays return shipping; or keep the product & agree refund with seller.” (This policy was displayed in the product page.)
For this dispute, Aliexpress can provide you the following 2 options, you can only choose one:
1. 30% refund without returning goods.
2. Return the goods for a full refund. (Please kindly note that if there is no agreement that seller pay the returning shipping fee, according to the above return policy, you need to bear it; Thus a partial refund as compensation would be a better choice if you would like to keep the product that still has certain value.)
Please let us know your choice or other opinion within 3 calendar days. If you fail to response or reach an agreement with seller before the deadline, we will close this dispute directly as the option 1 we gave; If you would not like to accept both solutions, your dispute will not be supported and the payment will be released to the seller accordingly.
Your understanding and cooperation will be appreciated, to be honest, international online trade dispute is difficult to mediate, many uncontrollable factors would influence the matter, such as the international logistics delay, the language barrier. To make you have a better purchasing experience on our site, we will keep improving us in the future.
Best regards,
Clara
AliExpress Case Management Team
Я так понимаю , что мне предлагают вернуть 30% стоимости , или отправить назад посылку для получения полной суммы назад ?
Если продавец оказался мошенником , и я отправлю ему посылку назад , то он может заявить что он ни чего не получал ?
Разъясните что к чему ? И как поступить ,и что предлагает мне алиэкспресс ?
Есть ли у меня шансы на возврат денег ?
А там уже китайцы разберутся, где у них 13-й дом на улице Gushu.
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