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Новая информация:
И сообщение от продавца:
Хотя я ему до этого писал следующее:
Нужно как то отвечать/отправлять повторно доказательства или просто ждать 3 дня?
Скрытый текст:
Status of case: Complaint Substantiated
What the buyer/seller needs to do now: Buyer: respond with counter-claim evidence or negotiate a solution with the seller.
Seller: provide the authorization file from the brand owner or purchase invoice.
What the buyer/seller needs to do now: Buyer: respond with counter-claim evidence or negotiate a solution with the seller.
Seller: provide the authorization file from the brand owner or purchase invoice.
Regarding your order <71309491928396>, I am sorry that you didn’t get an amicable solution from the seller. We will try our best to help you.
We noticed that your claim is about the goods you received was not new. At this stage, we have required the seller to provide the authorization file from the brand owner or purchase invoice to prove the product is original and new within 3 calendar days.
If you have settled the dispute with seller, please response in thedispute detail page so that we can be informed and follow this dispute according to the settlement accordingly.
Your understanding and cooperation will be appreciated.
Best regards,
AliExpressCase Management Team
We noticed that your claim is about the goods you received was not new. At this stage, we have required the seller to provide the authorization file from the brand owner or purchase invoice to prove the product is original and new within 3 calendar days.
If you have settled the dispute with seller, please response in thedispute detail page so that we can be informed and follow this dispute according to the settlement accordingly.
Your understanding and cooperation will be appreciated.
Best regards,
AliExpressCase Management Team
kaia kai 2016-01-18 19:40:29
dear friend ,i check your video ,the phone looks woks well ,and this phone is original ,so if you don't like this phone ,we will return you 10$ ,you can return it to us ,you can give us you paypal account ,we will refund for you now ,and if your phone have any problem ,you also can let us know , Thanks ,look forward your reply soon!
dear friend ,i check your video ,the phone looks woks well ,and this phone is original ,so if you don't like this phone ,we will return you 10$ ,you can return it to us ,you can give us you paypal account ,we will refund for you now ,and if your phone have any problem ,you also can let us know , Thanks ,look forward your reply soon!
Friend, it is impossible to repair it in my town. Return? I do not know and do not understand how to do it. I have received a defective item and return - it's all a waste of time and costs. I hope you will accept my proposal. Otherwise the dispute will be escalated. You have 5 days to decide. But I still belive for the understanding and the ability to reach an agreement.
Нужно как то отвечать/отправлять повторно доказательства или просто ждать 3 дня?
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Хотя браузер может не клюнуть на такой дешевый развод и открыть как картинку. В китайском блокноте (а у медиаторов именно китайские блокноты) должно все отобразиться правильно, но им имеет смысл сказать, что открывать нужно в UTF-8.
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